Support Connection (Level 1)
For participants who need light assistance, we help you:
- Understand the basics of your NDIS plan
- Start connecting with suitable service providers
- Learn how to manage your supports independently
- Build the confidence to make informed decisions
- Get the right support in place without feeling overwhelmed
Level 1 is designed to give you gentle, practical guidance so you can take the lead with your supports.
Support Coordination (Level 2)
We provide tailored, person-centred support to help you:
- Understand your NDIS plan
- Explore your goals and priorities
- Connect with the right service providers
- Coordinate and schedule your supports
- Build the skills and confidence to manage your own plan
- Navigate changes or challenges as they arise
- Prepare for plan reviews with clarity
Our approach is calm, clear, and responsive — suitable for participants of all ages, backgrounds, and support needs.
Specialist Support Coordination (Level 3)
For participants with more complex needs, we offer:
- High-level coordination and problem-solving
- Crisis planning, response, and stabilisation
- Support for psychosocial, behavioural, medical, or housing complexity
- Collaboration with healthcare teams, therapists, and multiple providers
- Assistance during periods of change or increased vulnerability
- Strong advocacy to ensure safe, reliable, and effective supports
This service draws on extensive nursing and disability experience to support participants with multifaceted or high-risk needs.
Capacity Building & Ongoing Support
We help you strengthen your independence by supporting:
- Daily living and life skills
- Communication, decision-making, and self-advocacy
- Understanding your rights and options
- Building community connections
- Increasing confidence in managing appointments, services, and supports
Our role is to build your capacity in a way that aligns with your goals and respects your preferences.
Who We Support
We assist all NDIS participants, including:
- Adults, teens, and children
- Participants with physical, psychosocial, intellectual, or complex health needs
- Families and carers seeking guidance
- People in metro, regional, rural, or remote communities
- Participants from culturally diverse and multilingual backgrounds
- Anyone wanting clearer, calmer, more coordinated support
Please note that our services are provided exclusively under the NDIS. Participants funded through My Aged Care packages are not eligible for support through our services.