What We Do

Cruz Support Coordination is an NDIS Registered Provider, offering help with life changes and support coordination — your cruisy way to stronger support.

Life Stage & Transition Support

Life changes can be challenging, and you don’t have to manage them alone. We help you organise and coordinate the supports you need during important life stages and transitions — such as moving house, changes in school or work, or shifts in your health or family situation. Our goal is to make change feel more manageable and less stressful.

Support Coordination (All Levels)

We provide Support Connection, Support Coordination, and Specialised Support Coordination depending on your needs and NDIS plan. Whether you need help getting started with services, coordinating multiple supports, or managing complex situations, we work alongside you to connect the right services, solve problems, and build supports that work for you — now and into the future.

➤ Support Connection (Level 1)

For participants who need light assistance, we help you:

  • Understand the basics of your NDIS plan
  • Start connecting with suitable service providers
  • Learn how to manage your supports independently
  • Build the confidence to make informed decisions
  • Get the right support in place without feeling overwhelmed

Level 1 is designed to give you gentle, practical guidance so you can take the lead with your supports.

➤ Support Coordination (Level 2)

We provide tailored, person-centred support to help you:

  • Understand your NDIS plan
  • Explore your goals and priorities
  • Connect with the right service providers
  • Coordinate and schedule your supports
  • Build the skills and confidence to manage your own plan
  • Navigate changes or challenges as they arise
  • Prepare for plan reviews with clarity

Our approach is calm, clear, and responsive — suitable for participants of all ages, backgrounds, and support needs.

➤ Specialist Support Coordination (Level 3)

For participants with more complex needs, we offer:

  • High-level coordination and problem-solving
  • Crisis planning, response, and stabilisation
  • Support for psychosocial, behavioural, medical, or housing complexity
  • Collaboration with healthcare teams, therapists, and multiple providers
  • Assistance during periods of change or increased vulnerability
  • Strong advocacy to ensure safe, reliable, and effective supports

This service draws on extensive nursing and disability experience to support participants with multifaceted or high-risk needs.

Capacity Building & Ongoing Support

We help you strengthen your independence by supporting:

  • Daily living and life skills
  • Communication, decision-making, and self-advocacy
  • Understanding your rights and options
  • Building community connections
  • Increasing confidence in managing appointments, services, and supports

Our role is to build your capacity in a way that aligns with your goals and respects your preferences.

Who We Support

We assist all NDIS participants, including:

  • Adults, teens, and children
  • Participants with physical, psychosocial, intellectual, or complex health needs
  • Families and carers seeking guidance
  • People in metro, regional, rural, or remote communities
  • Participants from culturally diverse and multilingual backgrounds
  • Anyone wanting clearer, calmer, more coordinated support

Please note that our services are provided exclusively under the NDIS. Participants funded through My Aged Care packages are not eligible for support through our services.